Privacy Policy

Last Updated: 25 August 2026

At Cape Trade Supplies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you use our website, create an account, place an order or contact us, we may collect information such as:

Full name
Contact number
Email address
Billing and delivery address
Account login details
Order and purchase information
Payment-related information
Information you provide when contacting us

We may also automatically collect certain technical information, such as your IP address, browser type, device information and website usage data.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange deliveries
Process payments
Create and manage customer accounts
Communicate with you about your orders
Respond to enquiries and provide customer support
Improve our website, products and services
Send promotional communications where you have agreed to receive them
Prevent fraud, misuse or unauthorised activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not unnecessarily retain complete payment card details on our own systems.

Payment providers may process your information in accordance with their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember items in your shopping cart
Keep you logged into your account
Understand how visitors use our website
Improve website functionality
Support relevant advertising and marketing

You can adjust your browser settings to refuse or remove cookies. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Payment service providers
Courier and delivery companies
Website and hosting providers
IT and technical service providers
Marketing or analytics providers
Professional advisers
Government or regulatory authorities where legally required

Third parties are only provided with information reasonably necessary for the relevant service or legal requirement.

6. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure, and you provide information through our website at your own risk.

7. Your Rights

In accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA), you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of information where legally permissible
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint regarding the handling of your personal information

Requests can be made using the contact details provided below.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers and other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Children’s Information

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, resolve disputes, maintain business records and comply with applicable legal and regulatory obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable laws.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Cape Trade Supplies
Phone: +27 79 610 5627
Address: 15 Evans Ave, Epping, Cape Town, 7460