Terms and Conditions
Last Updated: 25 August 2026
Welcome to Cape Trade Supplies. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
1. General
This website is operated by Cape Trade Supplies.
We reserve the right to update, change or replace any part of these Terms and Conditions at any time. Any changes will be posted on this page and will take effect from the date of publication.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate.
However:
Product colours may vary slightly depending on your device or screen settings.
Product images may be for illustrative purposes where indicated.
Product specifications may change without prior notice where manufacturers or suppliers make changes.
We reserve the right to correct errors or inaccuracies on the website.
We do not guarantee that every product description or image will always be completely free from errors.
3. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until your order has been completed and payment has been successfully processed.
If a product becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include a replacement, backorder or refund.
4. Prices
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
The price applicable to your order is the price displayed at the time your order is placed, subject to obvious pricing errors.
Delivery fees and other applicable charges will be displayed during the ordering process.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
We reserve the right to accept or decline an order at our discretion, including where:
A product is unavailable
There is an obvious pricing or product description error
We suspect fraudulent or unauthorised activity
We are unable to verify the order information
There are circumstances beyond our reasonable control
An order is considered accepted once payment has been successfully received and/or we have confirmed the order, as applicable.
6. Payment
Payment must be made using the payment methods made available on our website.
Orders will generally only be processed once payment has been successfully received.
We use third-party payment providers where applicable. Payment information may be processed by these providers according to their own terms and privacy policies.
7. Delivery
We aim to process and dispatch orders within a reasonable period after payment has been confirmed.
Delivery times may vary depending on the delivery address, courier availability, product availability and other circumstances beyond our control.
Cape Trade Supplies is not responsible for delays caused by:
Courier services
Incorrect or incomplete delivery information
Public holidays
Weather or natural events
Strikes or other disruptions
Events outside our reasonable control
Customers are responsible for providing accurate delivery information when placing an order.
8. Inspection of Deliveries
Customers should inspect their order when it is received.
If an item appears damaged, incorrect or incomplete, please contact us as soon as reasonably possible and provide relevant details and photographs where appropriate.
This will assist us in investigating and resolving the issue.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges will be handled in accordance with applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA).
Where a product is defective, damaged, incorrect or otherwise qualifies for a remedy under applicable law, we will provide the appropriate remedy in accordance with the relevant legislation.
Certain products may be subject to specific return conditions due to their nature.
Customers should contact Cape Trade Supplies before returning an item so that the appropriate return process can be provided.
10. Defective or Incorrect Products
If you receive a product that is defective, damaged or different from what you ordered, please contact us with your order details and supporting information.
Where applicable, we may request photographs or other information to assist with assessing the issue.
Where a remedy is required under applicable law, we will provide the appropriate repair, replacement or refund as required.
11. Promotions and Special Offers
From time to time, Cape Trade Supplies may offer promotions, discounts or special offers.
Promotions may be subject to additional terms and conditions, including specific validity periods, product exclusions, quantity limitations or availability.
Unless otherwise stated, promotions cannot be combined with other discounts or offers.
12. Website Use
You agree to use our website lawfully and responsibly.
You may not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Upload malicious software or harmful content
Copy, reproduce or misuse website content without permission
We reserve the right to restrict or terminate access to the website where misuse is suspected.
13. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, images, product descriptions, branding and design elements, belongs to or is licensed to Cape Trade Supplies.
You may not reproduce, modify, distribute or commercially exploit our website content without prior written permission.
14. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, such as payment providers, courier services, analytics tools or other external platforms.
Cape Trade Supplies is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
16. Limitation of Liability
To the extent permitted by applicable law, Cape Trade Supplies will not be liable for losses or damages arising from circumstances beyond our reasonable control.
Nothing in these Terms and Conditions is intended to limit or exclude any rights or protections that cannot legally be excluded under South African law, including rights provided to consumers under the Consumer Protection Act.
17. Errors and Website Availability
We make reasonable efforts to keep the website accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free or available.
We reserve the right to modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.
18. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be dealt with in accordance with applicable South African law.
19. Contact Us
If you have questions about these Terms and Conditions, an order or any of our products, please contact us:
Cape Trade Supplies
Phone / WhatsApp: +27 79 610 5627
Address: 15 Evans Ave, Epping, Cape Town, 7460
Cape Trade Supplies reserves the right to amend these Terms and Conditions where necessary. The latest version published on this website will apply to your use of the website and purchases made through it.